Privacy

Effective Date: July 16, 2026 
Last Updated: July 16, 2026

Warren Symphony Orchestra (“Warren Symphony Orchestra,” “Warren Symphony,” “WSO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website warrensymphonyorchestra.org, purchase tickets, make a donation, or subscribe to our newsletter (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy.

• Ticket Purchases: Name, billing address, email address, phone number, and payment card information (processed via our payment processor — see Section 3).
• Donations: Name, contact information, billing details, payment information, and, if provided, information about your donation preferences (e.g., in memory/honor of someone, anonymity requests).
• Newsletter Signup: Name and email address.
• Contact Forms / Inquiries: Any information you choose to include when contacting us (e.g., name, email, message content).

Our website hosting provider may automatically log basic technical information when you visit, such as IP address, browser type, and pages requested, as is standard for most websites. We do not currently use cookies, analytics tools (such as Google Analytics), or advertising pixels (such as the Facebook Pixel). If we begin using these tools in the future, we will update this Privacy Policy accordingly. See Section 4 for more detail.

We use the information we collect to:

• Process and fulfill ticket orders and donations
• Send purchase confirmations, e-tickets, and donation receipts
• Send our email newsletter and event announcements (only if you opt in)
• Respond to inquiries and provide customer support
• Analyze website usage to improve our content, programming, and user experience
• Comply with legal, tax, and accounting obligations
• Detect and prevent fraud or misuse of our Services

We do not sell your personal information to third parties.

We share information only as necessary, with:

• Payment Processors: To process ticket purchases and donations, we use Stripe. Stripe receives only the information necessary to complete your transaction (such as payment card details and billing information) and is subject to its own privacy policy, available at stripe.com/privacy.
• Email/Newsletter Service Providers: To manage and send our newsletter, we use MailPoet. MailPoet receives your name and email address for this purpose and is subject to its own privacy policy.
• Ticketing Platforms: If tickets are sold or processed through a third-party ticketing platform, that platform’s privacy policy also applies to information it collects.
• Service Providers: Vendors who help us operate our website, analytics, and administrative functions, under confidentiality obligations.
• Legal Requirements: If required by law, subpoena, or legal process, or to protect the rights, property, or safety of Warren Symphony, our patrons, or others.
• Business Transfers: In connection with a merger, reorganization, or sale of assets, if applicable.

We do not share your information with third parties for their own independent marketing purposes without your consent.

We do not currently use cookies, analytics tools, or advertising/tracking pixels on our website. Our website may use essential technical functions required for ticket purchasing (for example, technology used by Stripe to securely process payments), but we do not use tracking or marketing cookies at this time.

If this changes in the future — for example, if we add analytics to better understand site usage — we will update this section to describe what is used and how you can control it.

• Newsletter: You may unsubscribe at any time using the “unsubscribe” link in any email we send, or by contacting us directly.
• Access/Correction/Deletion: You may request access to, correction of, or deletion of your personal information by contacting us at privacy@warrensymphonyorchestra.org.
• Do Not Track: Our website does not currently respond to “Do Not Track” browser signals.
• Marketing Communications: You may opt out of marketing emails at any time; we may still send transactional emails (e.g., ticket confirmations) related to a purchase or donation you’ve made.

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements (for example, donation records retained for tax purposes).

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, or reporting requirements (for example, donation records retained for tax purposes).

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Warren Symphony Orchestra P.O. Box 1370 Warren, MI 48090
Email: privacy@warrensymphonyorchestra.org